{"id":677,"date":"2024-10-31T10:38:40","date_gmt":"2024-10-31T10:38:40","guid":{"rendered":"https:\/\/datamaxregistrars.com\/?page_id=677"},"modified":"2025-04-18T22:52:06","modified_gmt":"2025-04-18T22:52:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/datamaxregistrars.com\/?page_id=677","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Track your shareholding portfolio from the comfort of your home <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At DataMax, we are committed to keeping you informed about our processes, policies, and operations within the Capital Market. This guarantees a seamless and rewarding experience through our physical and digital services. Our efficient digital channels empower you to transact conveniently from home, the office, or anywhere on the go.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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FREQUENTLY ASKED QUESTIONS (FAQS)<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the office location of DataMax Registrars Limited? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our office is situated at 2C Gbagada Expressway, by Beko Ransome-Kuti Park, Lagos State.<\/p>

You can also reach us via email at datamax@datamaxregistrars.com or call 07064000751.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the opening and closing times of DataMax Registrars Limited to Customers? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Office Hours for Walk-in Customers: Monday to Friday
(excluding Public Holidays)
Opening Time: 8:00 AM
Closing Time: 3:00 PM
Contact Centre (Telephone Support):
Available 24\/7, Monday to Sunday.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the phone number and email address of DataMax Registrars? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u2022 Phone Number: 07064000751
\u2022 Email Address: datamax@datamaxregistrars.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I perform the following actions on my shares account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u2022 Update my address in your records.
\u2022 Consolidate or merge my multiple share accounts within the same company register managed by DataMax Registrars Limited.
\u2022 Update my signature in your records.
\u2022 Mandate my bank details for e-dividend<\/a> payments.
\u2022 Update Information including my phone numbers and email address.
\u2022 Change my existing bank mandate with DataMax Registrars Limited.
Please click the link below to complete the appropriate form e-Contact update<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many times is dividend paid in a year? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The frequency of dividend payments varies by company, with options for annual or biannual
distributions. You will be notified by your company when a dividend is declared.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I receive my dividend in cash at the Registrar\u2019s office? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can only receive your dividends directly into your bank account by using the e-Dividend<\/a> mandate platform<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat type of bank account should I mandate to my shares account for dividend payment? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can mandate your shares account with any of your Nigerian commercial bank account eligible to receive dividends (ensure that the name on both accounts are the same)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to process shares transmission<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once all required documents are received and the probate payment is made and confirmed, the processing of share transmission typically takes an average of eight (6) weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat documents should I submit to process bank certificate for the deceased? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u2022 Death certificate of the deceased
\u2022 Proof of the deceased’s shares (e.g., dividend slip, CSCS statement, or share certificate)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI was informed that my Company dividend has been paid, but I did not receive funds in my bank account. What could delay my dividend payment after declaration by my Company? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Several factors can cause delays, including: Restricted bank accounts. Providing a domiciliary account for local currency dividends. Name mismatch between the shares account and the bank account. Non confirmation of bank details by the shareholder\u2019s bank on the NIBSS portal. Signature irregularities. Incorrect account number. For further investigation and resolution, please send your request via email to datamax@datamaxregis rars.com or call 07064000751.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI purchased the shares in someone else\u2019s name, can the dividend be paid to a bank account in my name? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Dividends are paid only to bank accounts that match the name on the shares account. Please ensure that the name on your bank account is the same as the name on your shares account. For guidance, feel free to email datamax@datamaxregis rars.com or call 07064000751.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI was informed that my bank account details are not validated on the NIBSS portal, what can I do to resolve this issue? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please visit your bank to resolve the issue or provide alternative bank details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the NIBSS portal? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

NIBSS stands for the Nigerian Inter-Bank Settlement System. It is a portal where Registrars and Banks must upload completed e-Mandate<\/a> Forms for validation before they can be used for dividend payments<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like to introduce additional signatories to my shares account. What are the requirements? (for corporate accounts only) <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Authorized Signature mandate (Sealed\/Stamped) Board Resolution introducing the new Signatories Banker\u2019s Confirmation of Signature Valid means of ID of the Signatories<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan an individual shareholder introduce additional signatories to their shares account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, write a Letter of introduction for additional signatories and provide a Banker\u2019s Confirmation confirming the additional signature(s).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an expiry date after which I cannot receive my unclaimed dividends?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. After 12 years of declaring dividends, any unclaimed dividends will be returned to the client company and would no longer be in the custody of the registrar. This is in line with the Companies and Allied Matters Act (CAMA) rules on Statute Barred Dividends.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI purchased shares in a pseudo name that does not exist (e.g an unborn child name, etc), how can I convert this to my name? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact your stockbroker for assistance. The stockbroker will open an account for you and dematerialize the shares upon receiving the required documents and transfer the shares to your CSCS account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a CSCS account number: <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u2022 It is a unique account number that identifies each investor in the Nigerian Capital Market.
\u2022 It is managed by the Central Securities Clearing System Plc (CSCS)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Shares Dematerialization: <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

This process involves converting your hard copy share certificates and other securities into digital or electronic form, allowing you to trade them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many days does it take for my dematerialized shares to reflect in my CSCS account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The transaction will take up to 3 working days to reflect in your CSCS account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do I need to complete a transfer form? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will need to complete a Transfer Form if your shares were purchased in the secondary market. This will allow the registrars to access your signature specimen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I obtain a transfer form? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Transfer Form can only be obtained through your Stockbroker Kindly visit the Nigeria Exchange (NGX) website Find a Broker – Nigerian Exchange Limited (ngxgroup.com) for the list of accredited Stockbroking Firms in Nigeria Visit or contact your preferred Stockbroker for registration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many days does it take for the shares I bought through my stockbrokers to reflect in my CSCS account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Trade transactions at the Nigerian Exchange (NGX) or the National Association of Securities Dealers (NASD) settle in your CSCS and registrar records on the transaction date plus three (3) working days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Why am I asked to bring an indemnity letter from my stockbroker during dematerialization? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Broker’s indemnity is required for shares valued at over N500,000 (Five Hundred Thousand Naira).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy am I required to provide a letter of introduction from my stockbroker? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The letter confirms that the stockbrokers have completed their KYC (Know Your Customer) requirements for the shareholder.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy have I not been getting correspondence from DataMax Registrars via text messages or email? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is possible that we do not have your updated contact information in our database. Please click e-Contact<\/a> update to update your information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Track your shareholding portfolio from the comfort of your home At DataMax, we are committed to keeping you informed about our processes, policies, and operations within the Capital Market. This guarantees a seamless and rewarding experience through our physical and digital services. Our efficient digital channels empower you to transact conveniently from home, the office, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-677","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/pages\/677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=677"}],"version-history":[{"count":23,"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/pages\/677\/revisions"}],"predecessor-version":[{"id":903,"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=\/wp\/v2\/pages\/677\/revisions\/903"}],"wp:attachment":[{"href":"https:\/\/datamaxregistrars.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}