Track your shareholding portfolio from the comfort of your home
At DataMax, we are committed to keeping you informed about our processes, policies, and operations within the Capital Market. This guarantees a seamless and rewarding experience through our physical and digital services. Our efficient digital channels empower you to transact conveniently from home, the office, or anywhere on the go.
FREQUENTLY ASKED QUESTIONS (FAQS)
Our office is situated at 2C Gbagada Expressway, by Beko Ransome-Kuti Park, Lagos State.
You can also reach us via email at [email protected] or call 07064000751.
Office Hours for Walk-in Customers: Monday to Friday
(excluding Public Holidays)
Opening Time: 8:00 AM
Closing Time: 3:00 PM
Contact Centre (Telephone Support):
Available 24/7, Monday to Sunday.
• Phone Number: 07064000751
• Email Address: [email protected]
• Update my address in your records.
• Consolidate or merge my multiple share accounts within the same company register managed by DataMax Registrars Limited.
• Update my signature in your records.
• Mandate my bank details for e-dividend payments.
• Update Information including my phone numbers and email address.
• Change my existing bank mandate with DataMax Registrars Limited.
Please click the link below to complete the appropriate form e-Contact update
The frequency of dividend payments varies by company, with options for annual or biannual
distributions. You will be notified by your company when a dividend is declared.
You can only receive your dividends directly into your bank account by using the e-Dividend mandate platform
You can mandate your shares account with any of your Nigerian commercial bank account eligible to receive dividends (ensure that the name on both accounts are the same)
Once all required documents are received and the probate payment is made and confirmed, the processing of share transmission typically takes an average of eight (6) weeks.
• Death certificate of the deceased
• Proof of the deceased’s shares (e.g., dividend slip, CSCS statement, or share certificate)
Several factors can cause delays, including: Restricted bank accounts. Providing a domiciliary account for local currency dividends. Name mismatch between the shares account and the bank account. Non confirmation of bank details by the shareholder’s bank on the NIBSS portal. Signature irregularities. Incorrect account number. For further investigation and resolution, please send your request via email to datamax@datamaxregis rars.com or call 07064000751.
Dividends are paid only to bank accounts that match the name on the shares account. Please ensure that the name on your bank account is the same as the name on your shares account. For guidance, feel free to email datamax@datamaxregis rars.com or call 07064000751.
Please visit your bank to resolve the issue or provide alternative bank details.
NIBSS stands for the Nigerian Inter-Bank Settlement System. It is a portal where Registrars and Banks must upload completed e-Mandate Forms for validation before they can be used for dividend payments
Authorized Signature mandate (Sealed/Stamped) Board Resolution introducing the new Signatories Banker’s Confirmation of Signature Valid means of ID of the Signatories
Yes, write a Letter of introduction for additional signatories and provide a Banker’s Confirmation confirming the additional signature(s).
Yes. After 12 years of declaring dividends, any unclaimed dividends will be returned to the client company and would no longer be in the custody of the registrar. This is in line with the Companies and Allied Matters Act (CAMA) rules on Statute Barred Dividends.
Please contact your stockbroker for assistance. The stockbroker will open an account for you and dematerialize the shares upon receiving the required documents and transfer the shares to your CSCS account.
• It is a unique account number that identifies each investor in the Nigerian Capital Market.
• It is managed by the Central Securities Clearing System Plc (CSCS)
This process involves converting your hard copy share certificates and other securities into digital or electronic form, allowing you to trade them.
The transaction will take up to 3 working days to reflect in your CSCS account.
You will need to complete a Transfer Form if your shares were purchased in the secondary market. This will allow the registrars to access your signature specimen.
The Transfer Form can only be obtained through your Stockbroker Kindly visit the Nigeria Exchange (NGX) website Find a Broker – Nigerian Exchange Limited (ngxgroup.com) for the list of accredited Stockbroking Firms in Nigeria Visit or contact your preferred Stockbroker for registration.
Trade transactions at the Nigerian Exchange (NGX) or the National Association of Securities Dealers (NASD) settle in your CSCS and registrar records on the transaction date plus three (3) working days.
Broker’s indemnity is required for shares valued at over N500,000 (Five Hundred Thousand Naira).
The letter confirms that the stockbrokers have completed their KYC (Know Your Customer) requirements for the shareholder.
It is possible that we do not have your updated contact information in our database. Please click e-Contact update to update your information.